You have the right to withdraw from the contract within a period of thirty days, without penalty and without giving any reason. The withdrawal period will expire 30 days after the day on which you or a third party you designate, except that the carrier, acquires physical possession of the goods. To exercise your right of cancellation, please inform us of your decision to withdraw with a statement unambiguously (for example, via a letter sent by post or e-mail).

Send us a message with your intention to cancel before the end of the withdrawal period, to meet the requirements of the withdrawal period of 30 days.

In the event of a refund request, we will make sure that the repayment will be processed within 5 working days. The repayments made through a bank usually require 1 to 2 business days from processing of the refund. In the case of a credit card, it can take 2 to 30 days before the amount is returned to the credit card, depending on the cycle of the payment and invoicing of the issuer of the card.


Consequences Of Withdrawal

In the event that you decide to withdraw from the contract, all costs made up to that moment you will be returned including the shipping costs (excluding any additional costs resulting from the choice of another method of shipping is different from that used by us) without unnecessary delay and no later than 14 days from the date on which we were informed of your decision to cancel. In the case of a partial return, the delivery costs will not be refunded. The refund shall be made using the same method of payment used to make the initial purchase, unless otherwise agreed in specific. In any case, you will not be asked for any fee is charged for such refund. We reserve the right to withhold the refund until we have received back the product (s) in our warehouse, or until you provide evidence of having sent back the products, whichever occurs first. You will need to return the goods without undue delay, and not later than 14 days from the day you notified us of your intention to terminate.
The deadline is met if you send the goods before the period of 14 days. Subject to any agreement to the contrary, you will have to bear the costs of returning the product/s.

To return the product, get in touch with the procedures written in the page, Customer Service

You will be solely responsible for any reduced value of the product resulting from the handling or use of the goods beyond what is necessary to establish the nature, characteristics and functioning.
Some products (such as bongs, pipes, vaporizers and similar products) are excluded from the right of withdrawal if not sealed after delivery. Once the seal has been broken, these products are not suitable for return for reasons of protection of health and hygiene. In the same way, the goods that are to lose effectiveness the past 3 months (as rapè and sananga, and the like) may be returned. However, if you're not satisfied with a product that loses effiicacia you can contact our Customer Service. We are always happy to work with you to find a solution.